Peaked at #1 Now #1
Usage limits misapplied to 40k accounts
Tibo says about 40,000 accounts had incorrect usage limits applied; the issue is fixed and affected users get credits.
Key points
- @thsottiaux said there were reports of usage draining faster than anticipated for some users over the weekend.
- He said approximately 40,000 accounts had an inconsistency on which usage limits were applied versus their actual selected plan.
- He said the company is reaching out individually to all these users, has corrected the issue, and will add credits to affected accounts.
Key points and the reaction summary are written by AI from the posts on this page. Check the original post. How we use AI
Original post
There were reports of usage draining faster than anticipated for some users over the weekend. We've identified approximately 40,000 accounts that had an inconsistency on which usage limits where the actual usage that was applied did not correspond to their actual selected plan. We are reaching out individually to all these users and have corrected the issue. If this affected you, we'll add credits to your account. Sorry we got this wrong.
Top replies on X
Reaction on X: Replies were largely skeptical and sarcastic, with top comments questioning whether fast usage draining is now the intended behavior for everyone outside the 40,000 accounts and asking for credits for all users; one reply said a banked reset would have been better than credits. The original poster did not respond.
Sign in to see 5 top replies from X
From @vishalsingh2972, @arb5z, @xikhar and others. Spam removed, with English and Chinese translations.
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